ENGAGEMENT MODELS
How We Work
Three engagement models designed to fit how you work. Choose the model that matches your business needs.
Retainers.
The best option for regular, ongoing client work with everything included. Free hosting, tech support, client communications, and website maintenance as standard. Premium tier adds an AI Marketing Agent that monitors your digital presence and delivers monthly insights. Fixed monthly fee, no hourly billing for covered services.
Premium
$2,500/MO
20% PROJECT DISCOUNT · 3-MO MIN · PRIORITY: HIGHEST
Starter
$1,000/MO
10% PROJECT DISCOUNT · 3-MO MIN · PRIORITY: HIGHER
COMMON TO BOTH TIERS
Projects.
Fixed-scope deliverables with clear milestones and a quoted price upfront. Best for one-off jobs with a defined outcome. Requires signed authorisation and a 35% deposit before work commences. Payment tranches may be required as milestones are met.
PROJECT WORKFLOW
Brief
You outline what you need. We ask clarifying questions to scope the work.
Quote
We deliver a fixed-price proposal with milestones, timeline, and deliverables.
Deposit
35% deposit plus incidentals secures your slot. Work commences on receipt.
Build
We execute to the agreed scope with milestone check-ins along the way.
Deliver
Final delivery, sign-off, and balance payment within 14 days.
Consulting.
Focused on flexibility, billed hourly. Best for exploring concepts, strategy direction, or completing minor tasks. No minimum commitment, no ongoing obligation. Work is subject to availability after retainer and project commitments.
Compare.
| Service / Term | Retainer Premium | Retainer Starter | Project | Consulting |
|---|---|---|---|---|
| Base Rate | $2,500/mo | $1,000/mo | Quoted upfront | $165/hr |
| Payment Terms | 14 days EOM | 14 days EOM | 14 days | 7 days |
| Minimum Commitment | 3 months | 3 months | None | None |
| Priority Tier | Highest | Higher | High | Normal |
| Rush Rate Premium | +40% | +40% | +40% | +40% |
| Project Discount | 20% | 10% | N/A | N/A |
| Deposit Required | N/A | N/A | 35% + incidentals | None |
| Website Hosting (Annual) | Included | Included | Not included | $280 |
| Application Hosting | Included | Included | Not included | $500/yr or $50/mo |
| Tech Support | Included | Included | Not included | $210/hr |
| Client Communications | Included | Included | Not included | $165/hr |
| Security & Maintenance | Included | Included | Not included | $900/yr or $100/mo |
| AI Marketing Agent | Included | Paid upgrade | N/A | N/A |
| Billable Expense Admin Fee | Waived | Waived | $30 | $30 |
| Referral Incentives | Up to 20% ($500 cap) | Up to 20% ($500 cap) | Up to 20% ($500 cap) | Up to 20% ($500 cap) |
| Fair Use Policy | Applies | Applies | N/A | N/A |
All prices are in Australian dollars and exclusive of GST.
Referrals.
All Wallace Corporation clients earn credit for successful referrals. Rates increase with each referral. View full referral policy.
First Referral
10%
Credit · $500 Cap
Second Referral
15%
Credit · $500 Cap
Third+ Referral
20%
Credit · $500 Cap
Details.
01 Payment Terms
Effective: December 2026 · Last updated: October 2026
Consulting invoices are due within 7 days. Project invoices are due within 14 days of completion. Retainer invoices are issued monthly and due 14 days from end of month. Overdue accounts incur an administration charge of $30 per monthly charging period, capped at three charges during the first 90 days of continuous default, plus interest at 10% per annum compounding monthly on unpaid invoice balances only, as set out in our Terms and Conditions. Recovery action begins at 90 days. Hosting cancellation requires 28 days written notice by email; a hosted service may be taken down for non-payment at 90 days overdue if not already cancelled.
02 Deposits & Retainers
Projects require a 35% deposit plus anticipated incidentals before work starts. Retainer invoices are issued at the end of the service period and due 14 days from month-end, unless a written individual agreement specifies another billing cycle. On cancellation, a deposit is applied to completed work at standard rates and non-recoverable third-party costs; any remaining balance is refunded.
03 Rush Rates
A 40% premium applies to all work requested as rush. Rush classification is determined by turnaround time relative to current workload. Rush work may displace scheduled work at discretion.
04 Hosting
Website hosting is $280/year for non-retainer clients. Application hosting is $500/year or $50/month. Both are included at no additional cost for all retainer clients.
05 Tech Support Scope
Retainer tech support covers troubleshooting, bug fixes, and minor updates to covered systems. Subject to fair use policy. Emergency support outside business hours may incur additional charges at the rush rate.
06 Client Communications
Retainer clients receive included client communications support for routine correspondence, status updates, and coordination. Subject to fair use policy. Non-retainer clients are billed at $165/hr for any client-facing communication work.
07 Security & Maintenance
Covers routine security patches, plugin updates, SSL certificate management, and basic uptime monitoring. Included for retainer clients. Subject to fair use policy. Available at $900/year or $100/month for all others.
08 Referral Incentives
All clients earn credit for successful referrals: 10% on first, 15% on second, 20% on third and beyond. Capped at $500 per referral. Minimum referred project value of $1,000. Credit only, no cashback.
09 Minimum Commitment
Retainers require a 3-month minimum commitment. Projects and consulting have no minimum commitment. Early termination of a retainer within the minimum period will require payment of the balance of the remaining term.
10 Billable Expenses
A $30 admin fee applies to each billable expense processed for non-retainer clients. This fee is waived for all retainer clients. Third-party costs (domains, licenses, stock assets) are passed through at cost.
11 Fair Use Policy
Included retainer services operate under a fair use framework. Excessive or abusive usage patterns may trigger a review. Wallace Corporation reserves the right to scope-adjust any retainer where usage exceeds reasonable bounds.
